Refund policy

Return, Refund & Cancellation Policy
Last Updated: September 3, 2026
This policy is formulated in accordance with applicable consumer protection laws and regulations.

1. Right of Cancellation
Customers are entitled to cancel a transaction from the time the order is placed up to 14 calendar days from the date of receiving the product or receiving the order confirmation document, whichever is later.
 Extended Eligibility: Eligible qualifying customers (such as senior citizens aged 65+, individuals with disabilities, or new immigrants) may cancel a transaction within 4 months of receipt, provided the agreement involved communication between the Company and the customer. The Company reserves the right to request proof of eligibility.

2. How to Request a Cancellation
To submit a cancellation request, please contact us with your full name, order number, and contact details via one of the following channels:
 Email: storelarano@gmail.com
 Contact Form: Via the "Contact Us" or dedicated cancellation link on our website.
No reason is required to exercise your statutory right to cancel. Upon receiving your notice, we will issue an acknowledgment of receipt.

3. Cancellation Prior to Shipping
If an order is canceled before it has been dispatched/shipped, a full refund will be processed, deducting only statutory cancellation fees where applicable, without requiring a physical return.

4. Refunds & Returns (Standard Cancellation)
If a cancellation is requested for reasons other than a product defect or non-conformity:
 Refund Timeline: A refund will be issued within 14 days of receiving your cancellation notice using the original method of payment.
 Cancellation Fee: The Company reserves the right to charge a cancellation fee equal to 5% of the transaction value or 100 NIS (or equivalent currency), whichever is lower. This fee covers all processing expenses, and no additional fees will be charged.
 Return Shipping: For standard returns not involving a defect, the cost of returning the item to the Company is the responsibility of the customer.

5. Cancellations Due to Defects or Non-Conformity
If a transaction is canceled due to a product defect, damage upon arrival, or a material discrepancy between the received item and its description:
 No Cancellation Fees: No cancellation or processing fees will be applied.
 Full Refund or Replacement: The customer is entitled to a full refund or a replacement item, according to their preference.
 Return Shipping Costs: The Company will cover the return shipping costs for defective or non-conforming items. We recommend attaching visual proof (photos or videos) when submitting your claim.

6. Exchanges & Non-Returnable Items
In addition to statutory cancellation rights:
 Exchanges: We allow a one-time product exchange within 14 days of receipt, provided the item is unused, unworn, and includes original packaging and tags. Return shipping for exchanges (unrelated to defects) is borne by the customer.
 Exceptions: In accordance with applicable laws, the right of cancellation does not apply to:
 Perishable goods.
 Custom-made or personalized items produced specifically for the customer.
 Recordable or reproducible items if their original sealed packaging has been opened.
 Digital items or software.
Please note: Purchasing an item on sale or as part of a promotion does not affect your statutory cancellation rights.

7. Gift Cards, Store Credit & Merchant Order Cancellation
 Store Credit & Gift Cards: Store credit issued as a result of a return is valid for a minimum of 2 years. Gift cards or store vouchers purchased for value remain valid for at least 5 years.
 Order Cancellation by the Company: The Company reserves the right to cancel an order in the event of an obvious material error in product description/pricing or inventory unavailability. In such cases, prompt notice will be provided, and a 100% full refund will be issued immediately.